Q: What is UpdateEXPERT?A: UpdateEXPERT is a hotfix and service pack security management utility that helps systems administrators keep their hotfixes and service packs up-to-date by analyzing which service packs and hotfixes are installed on the Windows 2000/NT and Terminal Server machines on their network, which ones are not installed and which ones are available. UpdateEXPERT facilitates locating, downloading and installing the latest service packs and hotfixes. UpdateExpert eliminates the confusion and labor of maintaining hotfixes. Q: Can I deploy multiple updates to more than one machine?A: Yes. UpdateEXPERT is an enterprise level product. It is smart enough to know how to schedule the installation for each update individually or in a group. So, you can deploy one update to any number of machines or deploy multiple updates to any number of machines. It's that easy! Q: How does UpdateEXPERT support various Windows language configurations?A: When Windows is installed on a machine, it is configured for a primary language. UpdateEXPERT remotely recognizes this configuration setting and provides a list of updates based on this language. UpdateEXPERT supports (from an English language console) English, German and Japanese. Q: What is that little icon in my System Tray all about?A: The UpdateEXPERT Team constantly checks for new updates. When new updates or changes to the database are discovered, our experts test the deployment of the updates so that quality is assured. Once testing is completed, we release a new database to your console from our host-site. The UpdateEXPERT System Tray program periodically checks for these new databases so that you know instantly when new information has arrived. In addition, this program will automatically update your local database if you desire. If not, the icon in the System Tray will animate, thus telling you that a new database has arrived. Q: What is the difference between download and locate?A: Not all updates are intended for public consumption according to Microsoft. If the update is readily available, you will see the download option appear so that you may deploy the update as you see fit. When you must obtain the update from Microsoft Support, you must use the locate feature after unzipping the update from Microsoft Support. The locate feature may be used at any time (e.g., when you have the update on storage media, like CD-ROM, you can use the locate feature instead of download). Q: What does one do with required updates?A: Now, you can designate updates as required. This feature enables you to manage hotfixes by policy. One simply defines the required updates with a click of the mouse. The sum of required updates equals the policies. Policies are used for many configuration parameters. Plus, with one click of the mouse, you can deploy all required, missing updates to any combination of machines. UpdateEXPERT is smart enough to sort out the ugly details of deployment. Conformance Report verifies policy adherence. This report makes it easy for you to see how the inventory matches up against required updates. Policy management is enforced by defining policy (with Required Updates) and managing by exception those machines that are missing these required updates. Q: How does you test these updates? Do you guarantee performance of these updates?A: We test the article link, download link, inventory parameters, validation parameters and installation parameters. Then, we test the deployment to ensure that the installation parameters are correct. The efficacy and the performance of the update is not tested. Once we confirm the installation is complete, the testing is stopped. We cannot confirm if the update conforms to the specifications from the vendor. If the update is not functioning after the installation completed properly, we suggest that you notify us. Q: Why are obsolete updates listed?A: Many of our customers search for specific updates by name or QArticle. In these cases, the customer may be confused about why an obsolete entry is missing. By including these entries, the customer answers all questions related to the research while simultaneously preventing damage to his/her systems, since the update is obsolete. Q: How long does it take to add a newly released update to the database?A: Our crack team of specialist comb the various download sites every hour. If a new entry is discovered, it is thoroughly investigated. The testing procedures are described above. If an old entry is missing or modified, these changes are re-confirmed. In all cases, additions and modifications are published in the form of new databases. The System Tray application can be used for automating the local database update process. Q: Is this a full evaluation?A: It is except for the fact that this version of UpdateEXPERT will allow you to evaluate 5 machines for 15 days. Once 5 machines have been queried, any remaining machines will become inaccessible via UpdateEXPERT. More Information
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UpdateEXPERT FAQ's